Last Updated: July 5, 2026
Website Name: Al Safa Lab
Website URL: https://alsafalab.com
At Al Safa Lab, we respect the privacy of our website visitors and clients. We understand the importance of protecting the personal and medical information shared with us when using our website, requesting medical laboratory testing services, booking home visits, or contacting our customer support team.
This Privacy Policy explains how we collect, use, protect, and share your personal data, as well as the rights available to you regarding such data.
1. Information We May Collect
We may collect certain information when you use our website or services, including but not limited to:
- Full name.
- Phone number.
- Email address.
- Booking details, such as the type of test, booking date and time, and selected branch.
- Any health or medical information voluntarily provided by the client for the purpose of delivering the requested service.
- Technical data, such as IP address and cookies.
2. Purpose of Collecting Data
We use the collected data for the following purposes:
- To confirm booking requests or home visit requests.
- To communicate with clients regarding the requested service.
- To provide sample collection services and conduct medical laboratory tests.
- To send or make test results available to clients in a secure manner.
- To respond to inquiries, complaints, and support requests.
- To improve the quality of our services and the user experience on our website.
- To send reminders or notifications related to bookings or services.
- To comply with relevant legal, regulatory, or administrative requirements.
- To send offers or marketing messages only where consent or another lawful basis exists, with the option to unsubscribe at any time.
3. Health and Sensitive Data
Due to the nature of medical laboratory services, we may handle health or medical information that is considered sensitive data. We are committed to treating such data with strict confidentiality and using it only for purposes related to providing the requested service or as permitted by applicable law.
Your health information will not be used for direct marketing purposes without your consent, and it will not be disclosed to any unauthorized party.
4. Consent to Data Use
By using our website or submitting your information through booking forms, contact forms, or home visit requests, you acknowledge and agree that your data may be collected and used in accordance with this Privacy Policy, within the scope of the purpose for which the data was provided.
If you provide information on behalf of another person, such as a family member, you confirm that you have the necessary authority or consent to provide such information on their behalf.
5. Sharing Data with Third Parties
We may share certain data only to the extent necessary with third parties that help us provide our services, such as:
- Website hosting and management service providers.
- Booking and customer support management systems.
- Messaging, email, or communication service providers.
- Electronic payment service providers, where online payment is available.
- Legal or regulatory authorities, where required by law.
We make every effort to ensure that data is shared only within the necessary scope and in a manner consistent with the purpose of providing the service and protecting client privacy.
6. Cookies
Our website may use cookies to improve the browsing experience, analyze website performance, and understand how visitors interact with our pages.
Cookies may include tools such as Google Analytics, Meta Pixel, or similar technologies for analytics purposes or to improve advertising campaigns. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.
7. Data Protection
We are committed to taking appropriate technical and organizational measures to protect personal and medical data from unauthorized access, loss, alteration, or unlawful disclosure.
Depending on the nature of the service, these measures may include the use of secure communication methods, restricting access to data to authorized personnel only, and applying internal procedures to maintain the confidentiality of client information.
8. Data Retention Period
We retain personal and medical data only for as long as necessary to fulfill the purpose for which it was collected, or for the period required by applicable laws, regulations, accounting requirements, medical requirements, or administrative obligations.
Once the data is no longer needed, it will be deleted, anonymized, or securely stored in accordance with our approved procedures.
9. User Rights
Subject to applicable laws, you have the right to request the following:
- To know what data we hold about you.
- To correct or update your personal data.
- To request the deletion of your data when there is no legal or operational need to retain it.
- To withdraw your consent to data use in certain cases.
- To object to the use of your data for marketing purposes.
- To request clarification on how your data is used or shared.
To exercise these rights, you may contact us using the contact details provided at the end of this Privacy Policy.
10. Confidentiality of Test Results
Medical test results are treated with strict confidentiality. They will only be delivered or sent to the concerned client, an authorized representative, or in accordance with the approved identity verification procedures.
The user is responsible for maintaining the confidentiality of any link, code, or message sent to them to access medical test results.
11. Children’s and Minors’ Data
If the requested service concerns a child or minor, the data must be provided, and the service must be requested, by a parent or legal guardian. Our website is not intended to collect children’s data directly without the consent of a parent or legal guardian.
12. External Links
Our website may contain links to external websites or services. We are not responsible for the privacy policies or practices of such external websites. We recommend reviewing their privacy policies before sharing any personal data.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The updated version will be published on this page, along with the latest update date.
Your continued use of the website after any update to this Privacy Policy means that you accept the revised version.
14. Contact Us
For any inquiries related to this Privacy Policy or your personal data, you may contact us through the following details:
Laboratory Name: Al Safa Lab
Email: contact@alsafalab.com
Address: End of Mostafa El Nahas Street, above Carrefour Market, 6 Mahdy Arafa Street, Nasr City, Cairo Governorate, Egypt.